Refund Policy

We want you to be confident subscribing to Stay & Save. This policy explains when refunds are available and how to request one. All amounts are in Canadian dollars (CAD).

1. Cancellations

You can cancel your subscription at any time from your dashboard or the billing portal. Cancellation stops future renewals immediately. Your listing remains published until the end of the billing period you already paid for, after which it is hidden from public view.

2. Monthly plans

Monthly subscriptions are non-refundable once the billing period has started. If you cancel mid-month, you keep access until the period ends and you are not charged again.

3. Yearly plans

Yearly subscriptions may be refunded on a pro-rated basis within the first 30 days of the initial purchase. After 30 days, yearly plans are non-refundable, but cancellation stops the next renewal.

4. Duplicate or accidental charges

If you were charged twice, charged after cancelling, or believe a charge was made in error, contact us within 60 days and we will investigate and refund verified errors in full.

5. Service outages

If the Service is materially unavailable for an extended period due to our fault, we may at our discretion issue credits or partial refunds. This does not apply to scheduled maintenance, third-party outages outside our control, or issues caused by your account.

6. Coupons and redemptions

Coupons published on Stay & Save are honoured directly by the listing business. Stay & Save does not process the underlying purchase and cannot refund goods or services provided by a business. Contact the business directly for redemption issues, or contact us if you believe a business is not honouring valid offers.

7. Taxes

Taxes (HST/GST) collected on refunded amounts will be refunded proportionally.

8. How to request a refund

Email support@stayandsave.app from the address on your account with the subject "Refund request" and include:

• Your account email;
• The date and amount of the charge;
• A short explanation of why you're requesting a refund.

We respond within 3 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days depending on your card issuer.

9. Consumer rights

This policy is in addition to any rights you have under the Ontario Consumer Protection Act, 2002 and other applicable Canadian consumer protection law. Nothing here limits those rights.